1. Overview
At Zippy Toys, we want you to be satisfied with your purchase. If you are not completely happy, we offer a refund or exchange for eligible products, subject to the terms below.

2. Eligibility for Returns
To be eligible for a return or refund:

The product must be unused and in its original packaging.

All accessories, manuals, and gifts included with the product must be returned.

Products must be returned within {{your policy period}} days of delivery.

Certain items are non-returnable:

Opened toys or educational kits

Hygiene-related products (e.g., teethers, pacifiers)

Sale or clearance items

3. Return Process

Contact Zippy Toys at support@zippytoys.com
or {{your phone number}} within {{your policy period}} days of delivery.

Provide your order number, product details, and reason for return.

You will receive a Return Authorization and instructions for shipping the product back.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds
Once we receive the returned item and verify its condition:

Refunds will be issued to the original payment method.

Processing may take 5–10 business days depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

If you want a replacement, indicate this in your return request.

Exchanges are subject to product availability.

Shipping costs for exchanges are the responsibility of the customer unless the product is defective or wrong.

6. Damaged or Defective Items

Inspect your items upon receipt.

If your order arrives damaged or defective, contact us immediately with photos.

We will replace the item at no extra cost or issue a full refund.

7. Cancellations

Orders can be canceled before shipment.

Once an order has been shipped, it must follow the return process.